Shipping & Returns
This is a one-woman (shit) show so orders are usually packed and shipped 2-3 times a week. As Mother Lover is based in regional Victoria (AUS), domestic orders can take anywhere from 2 - 10 days to arrive and international orders take usually between 5 - 30 days.
When choosing your preferred shipping option, please note that anything labelled as 'Untracked' is classified as a 'stamped letter' in AusPost's system. This option does not include a tracking number and does tend to take a little longer in the post.
If you select anything labelled as 'Tracked' you will be emailed a tracking number that you can track through the AusPost website www.auspost.com.au
We recommend selecting tracked shipping for peace of mind as we take no responsibility for lost or damaged items once they've been posted.
ETA into Mother Lover headquarters for preorders is usually given in the product description. Shipping times apply in addition to these ETAs.
If you order any 'in stock' goodies in the same order as a preorder item, your order will be held back and shipped in whole once the preorder item has arrived to us. If you wish for these items to be shipped separately, that is absolutely doable but additional shipping costs will apply (please email us to arrange). If you've selected local pick up you're more than welcome to collect the 'in stock' items before the preorder arrives.
Please be sure to check sizing listed on each individual product description to be sure the size you order is the best fit. We do not offer refunds for change of mind or incorrect size ordered but will happily exchange for another size at your postage expense.
If you receive an item that's marked or damaged, please contact us within 30 days of ordering to discuss exchange or refund.
We do not offer exchange or refund for preorders at all unless marked or damaged.